Maximize Equipment Performance with a
Cat® Customer Value Agreement
A Customer Value Agreement is an easy ownership plan that streamlines your fleet maintenance in order to extend equipment life and maximize your investment. Keeping your equipment in excellent condition means higher production and lower costs.
Pick a Plan that Fits Your Business Needs
Wheeler Machinery Co. offers multiple customizable Customer Value Agreements to meet different budgets and maintenance needs. Explore some of the main benefits of our different CVAs below.
Parts Support CVAPremium Service CVATotal Maintenance & Repair Agreement
Premium Service CVA with our Services Commitment
Committed to maintaining your Cat® Equipment
When it comes to running a successful operation, one thing is for sure—the best way to stay ahead, is to plan ahead. With a Premium Service Customer Value Agreement, your PM services are managed by the experts. A technician with genuine Cat parts will be there when it’s convenient for you to get your equipment ready when you need it!
That’s our Services Commitment.
Follow these links to learn more about the benefits of a Premium Service CVA.
Managed Service Digital Training Parts Availability Uptime Commitment Rebuild Benefits Terms & Conditions
Managed PM Services
Premium Service CVA
With a Premium Service CVA the experts at Wheeler manage and monitor your equipment’s health while you focus on getting the work done. You’ll receive:
- Tracked and scheduled PM services
- Equipment inspections with each service
- Equipment health monitoring
- VisionLink™ subscription
- Convenient after-hours service
- Discount on maintenance parts
Fleet Management Training
Premium Service CVA
Get the most from your equipment while reducing unnecessary costs with the digital fleet management suite from Cat. With these digital tools, you’ll be able to monitor your equipment’s health, purchase parts, find fault code information, streamline equipment inspections, and more, all from the palm of your hand. Get expert help with:
- Cat® Central
- VisionLink™
- Parts.cat.com
- Cat Inspect
Premium Parts Availability
Premium Service CVA
With this partnership, we’re dedicated to protecting your production. When you need parts, we’ll get them to you fast—or we’ll pay for them. This plan includes delivery of:
- Maintenance parts by the end of the next business day
- Common repair parts by the end of the second business day
- Or we pay for them, up to $1,000
Uptime Commitment
Premium Service CVA
When working with heavy equipment, downtime can be costly. When you partner with Wheeler, we guarantee your equipment uptime to ensure you’re back in production – fast!
Benefits of a Premium Service CVA
Shop Repairs – NEW BENEFIT
- Priority scheduling at any of our 8 shop locations
- Expedited inspection, diagnostics, and repair estimate – within two business days
- Guaranteed completion date – or get a $1,000 credit toward next service
Field Repairs – NEW BENEFIT
- Remote diagnostics
- Second business day completion on unplanned repairs
- or get a $1,000 credit toward next service
Extend Equipment Life With Cost-Saving Rebuilds
Premium Service CVA
Cat equipment is built to be rebuilt, and with a Premium CVA, you can rely on Wheeler to help you get the most out of your Cat Equipment.
Rebuild Benefits – NEW BENEFIT
- Up to 20% quicker turn times compared to standard turn times
- Guaranteed completion date
- Or get up to a two-week rental credit toward a machine of equal value
Premium Service Customer Agreement Terms And Conditions
*Terms & Conditions: Offer good for all New & Renewal Contracts starting May 1st, 2025. Minimum 2,000 hours CVA required. Guarantee applies to unplanned repairs only. Expedited shipping or handling not included. Guarantee void if: Customer damage, neglect or dealer repair recommendations are not followed. Offer excludes: Non-Cat equipment, mining machines, electric power or commercial engines. Rebuild benefit applies after first year of CVA enrollment.
To view our FAQ page about Premium CVAs please follow the link below.
Parts Support CVA
Our Parts Support CVA is a great way to keep your Caterpillar equipment productive. We support your equipment health, so you can focus on getting the work done.
Supported Services
Parts Support CVA
Streamline your equipment maintenance and save on parts with our Parts Support CVA. With this agreement you’ll get:
- A dedicated Wheeler maintenance coordinator
- Daily telematics subscription
- Fluid analysis processing
- Utilization and productivity reports in VisionLink™
Request Information
Parts Availability
Parts Support CVA
Get genuine Cat maintenance parts when you need them fast – or we’ll pay for them.
- Discount on qualified maintenance parts
- $1000 credit if maintenance parts aren’t available in 24 hours
Total Maintenance and Repair
Are you ready to take your equipment maintenance to the next level? Let the experts manage all your equipment maintenance, repairs, and life-cycle planning and get the peace of mind that your machines are operating at their full potential. You’ll receive all the benefits of a Premium Service CVA and more.
This partnership for machine uptime and performance includes:
- Dedicated Wheeler equipment manager
- Worry-free ownership
- Focus on your projects while we maintain and repair your machine
- No invoices for repairs or maintenance
- Known Costs
- Ability to budget for machine costs by the hour
- Take out the variability of failures and repairs
- Contract pricing by SMU hour
- Only pay for each operational hour
- All other costs are covered by Wheeler Machinery, subject to exclusions