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Cat® CVA Services Commitment

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Cat® Customer Value Agreements

Services Commitment

Every Premium Service and Total Maintenance & Repair CVA from Wheeler includes our Services Commitment: next-day parts and a two-day repair commitment, backed by genuine Cat® parts and certified technicians across our shop network.

Compare CVA Plans Talk to a CVA Specialist

*Services Commitment is part of a Cat® Customer Value Agreement (CVA) — it is not offered on its own. See program terms & FAQs for eligible machines and exclusions.

Cat® Customer Value Agreement (CVA) shield
Cat® Services
Commitment

Look for this shield — it marks the Cat® CVA plans that carry Wheeler’s Services Commitment on parts and repair timing.

Next-Day
Maintenance, wear & common parts
Two-Day
Repair-time commitment
$1,000
Cat® Credit if we miss it
3
CVA plans to fit your fleet
Pick Your Plan

Three CVAs. One Services Commitment.

Every Wheeler Cat® Customer Value Agreement is built around Wheeler’s Services Commitment — next-day parts on every plan, plus a two-day repair commitment on Premium Service and Total Maintenance & Repair. Compare the three options below to see which fits your budget and maintenance needs.

Parts-Focused

Parts Support CVA

Keep equipment productive with a dedicated maintenance coordinator and next-day parts availability.

  • Next-day availability on maintenance, wear & common parts
  • Dedicated Wheeler maintenance coordinator
  • Daily telematics subscription
  • Fluid analysis processing
  • Utilization & productivity reports in VisionLink™
See Parts Support CVA
Most Popular

Premium Service CVA

Managed PM services plus a repair-time commitment, backed by Wheeler’s Services Commitment.

  • Next-day parts & two-day repair commitment
  • Tracked, scheduled PM services with every inspection
  • Equipment health monitoring & VisionLink™ subscription
  • Priority shop scheduling at 8 Utah locations
  • $1,000 Cat® Credit if a covered repair misses its date
See Premium Service CVA
Full-Service

Total Maintenance & Repair

Hand us the maintenance, repairs and life-cycle planning — you keep the machine working.

  • Dedicated Wheeler equipment manager
  • No invoices for covered repairs or maintenance
  • Known, budgetable cost per SMU hour
  • Everything included in Premium Service CVA
See Total Maintenance & Repair
Parts Support CVA

Every CVA Level Includes Next-Day Parts

Our Parts Support CVA is the easiest way to keep your Cat® equipment productive without a full-service commitment. Enroll a machine and it qualifies for the same Services Commitment parts benefit available on every Wheeler CVA level — next-day availability on maintenance, wear and common parts — plus the coordination and reporting tools below.

Coordinated for You

Supported Services

Streamline your equipment maintenance and save on parts with our Parts Support CVA. With this agreement you’ll get:

  • Next-day availability on maintenance, wear & common parts
  • A dedicated Wheeler maintenance coordinator
  • Daily telematics subscription
  • Fluid analysis processing
  • Utilization & productivity reports in VisionLink™
Request Information
Wheeler technician inspecting Cat equipment as part of a Parts Support CVA
Premium Service CVA

Premium Service CVA With Our Services Commitment

Staying ahead of a job means planning ahead. With a Premium Service Customer Value Agreement, your PM services are managed by our experts — a technician with genuine Cat® parts is there when it’s convenient for you, backed by next-day parts and a two-day repair commitment. That’s our Services Commitment.

Parts & Repair, Fast

Your Services Commitment, In Detail

Every Premium Service CVA carries both halves of Wheeler’s Services Commitment — next-day parts and a two-day repair-time commitment, or a $1,000 Cat® Credit if we miss it.

Parts
  • Maintenance, wear & common parts available next business day — call (801) 978-1635 for parts
Shop Repairs
  • Priority scheduling at any of our 8 shop locations
  • Expedited inspection, diagnostics and repair estimate within two business days
  • Committed completion date — or a $1,000 Cat® Credit toward your next repair
Field Repairs
  • Remote diagnostics
  • Second-business-day completion on unplanned repairs, or a $1,000 Cat® Credit toward your next repair
Request Information
More With Premium Service

Managed, Monitored, and Ready to Rebuild

Managed PM Services

The experts at Wheeler manage and monitor your equipment’s health while you focus on getting the work done.

  • Tracked and scheduled PM services
  • Equipment inspections with each service
  • Equipment health monitoring
  • VisionLink™ subscription
  • Convenient after-hours service
  • Discount on maintenance parts
Request Information →

Digital Fleet Management Training

Get the most from your equipment while reducing unnecessary costs with Cat’s digital fleet management suite.

  • Cat® Central
  • VisionLink™
  • Parts.cat.com
  • Cat Inspect
Learn More →

Rebuild Benefits

Cat® equipment is built to be rebuilt, and Wheeler helps you get the most out of your fleet.

  • Up to 20% quicker turn times compared to standard turn times
  • Committed completion date — or up to a two-week rental credit toward a machine of equal value
Learn More About Rebuilds →
Total Maintenance and Repair agreement equipment at Wheeler Machinery
Total Maintenance & Repair Agreement

Let Us Manage It All

Ready to take equipment maintenance to the next level? Let our experts manage all your maintenance, repairs and life-cycle planning, with the peace of mind that your machines are running at their full potential. You’ll receive everything included in a Premium Service CVA, plus:

  • Dedicated Wheeler equipment manager
  • Worry-free ownership — no invoices for covered repairs or maintenance
  • Known costs — budget by the hour and remove the variability of failures and repairs
  • Contract pricing by SMU hour — pay only for operational hours; all other covered costs are on Wheeler, subject to exclusions
Request a Quote
Good Questions

Services Commitment FAQs

Everything you need to know about CVA levels, the Services Commitment, credits, and eligibility — all in one place.

The Basics
What is a Cat® Customer Value Agreement (CVA)?
A CVA is a partnership plan that streamlines your fleet’s maintenance and helps maximize your equipment investment over its lifecycle, with three defined support levels: Parts Support, Premium Service, and Total Maintenance & Repair.
What’s included in a Parts Support CVA?
Wheeler tracks when your machine’s PM services are approaching (using Cat® Product Link telematics where available) and coordinates discounted maintenance parts as you service your equipment. Parts Support CVAs qualify for the Maintenance Parts Availability commitment.
What’s included in a Premium Service CVA?
Everything in Parts Support, plus Wheeler oversees all PM for your equipment — tracking and scheduling services, supplying parts, managing new and used oil logistics, and providing labor, scheduled after hours if needed so it doesn’t interrupt production. You’ll get a machine inspection report and fluid analysis after every service, plus training and access to Cat® digital tools. Premium Service CVAs also qualify for the two-day repair-time commitment.
What is a Total Maintenance & Repair (TMR) agreement?
A TMR agreement puts Wheeler in charge of your equipment’s maintenance, repairs, and life-cycle planning. Known, budgetable costs by the hour remove the variability of failures and repairs, while your dedicated Wheeler equipment manager monitors machine health and schedules everything on your behalf.
Parts & Repair Commitment
What is the Maintenance Parts Availability commitment?
Maintenance parts are available the next business day, and wear and common repair parts by the end of the second business day. If we miss that commitment, you’ll receive a Cat® Credit for the cost of the parts, up to $1,000.
What is the two-day repair commitment, exactly?
Shop repairs: priority scheduling at any of our 8 shop locations, an inspection/diagnostics/estimate within two business days, and completion by the promised date — or a $1,000 Cat® Credit toward your next service. Field repairs: remote diagnostics, with your machine back to work by the end of the second business day from your call — or a $1,000 Cat® Credit toward your next service. For example, a Wednesday field-service request means we’re committed to having your machine running by end of day Friday; a Friday request means end of day Tuesday.
What’s the difference between a planned and unplanned repair?
Planned repairs are maintenance or issues already identified and communicated by our condition monitoring team or your sales rep — these don’t qualify for a Services Commitment credit. Unplanned repairs happen when equipment goes down without warning and stops production — these do qualify.
Do all repairs qualify for Services Commitment?
Unplanned repairs of about 12 labor hours or less typically qualify. Planned repairs and most warranty repairs, which carry separate parts and labor support, generally do not.
Can I do some of the maintenance myself and still qualify?
To qualify for Services Commitment, a machine needs to be enrolled on a Premium Service CVA with Wheeler performing, at minimum, the PM2 (500-hour), PM3 (1,000-hour) and PM4 (2,000-hour) services.
How many credits can I receive if my machine isn’t serviced on time?
Services Commitment provides either a parts credit or a repair-time credit for a qualifying miss — not both.
When is a Services Commitment repair considered complete?
The clock stops when the machine is ready to go back to work.
Eligibility & Exclusions
Which machines qualify for Services Commitment?
Eligibility is based on Caterpillar’s current list of Eligible Cat® Machine Models across most major product families. Ask your Wheeler CVA specialist to confirm your specific fleet, since the eligible-model list is maintained and updated by Caterpillar.
Are any machines or parts excluded?
Non-Cat® equipment, mining machines, and electric power or commercial engines are excluded, along with certain parts categories (supply-constrained or allocated parts, made-to-order items, discontinued parts, bulk orders, and parts ordered outside the enrolling dealer or under rental-fleet CVAs). Your Wheeler CVA specialist can confirm specifics for your fleet.
What’s the minimum agreement to qualify?
A minimum 1-year, 2,000-hour CVA.
When do rebuild benefits become available?
After one year of continuous Premium Service CVA enrollment.
Will the Services Commitment program change?
Any updates to the program will be posted here on wheelercat.com.
Credits, Tracking & Getting Started
How do I check my available credit balance?
Your Wheeler CVA specialist can walk you through your current parts and Cat® Credit balance any time — call, or ask at your next service visit.
How can I use the credits I receive?
Credits are issued as a Cat® Prepaid Credit, usable toward parts, service, sales, rental and work tools. They can’t be applied to new machine purchases or personal/household items, can’t be redeemed for cash, and expire 365 days after issue.
How does Wheeler track when my equipment needs service?
Primarily through Cat® Product Link telematics — if your machine doesn’t already have it, it can be added. If you use a different telematics provider, Wheeler covers the VisionLink™ subscription needed to bring that data in and manage your service timeline (repair or replacement of third-party telematics hardware isn’t covered).
How do I get a quote or sign up?
Talk to your Product Support Sales Representative, call (801) 978-1635, or fill out the form below.

Have a question we didn’t cover? Ask a Wheeler CVA specialist →

Program terms: Offer applies to enrolled Premium Service and Total Maintenance & Repair CVAs of 2,000 hours or more. Next-day parts availability applies to maintenance, wear and common parts across all Wheeler CVA levels. The repair-time commitment applies to qualifying unplanned repairs only and excludes customer or operator damage, neglect, expedited-freight elections, delays awaiting customer repair approval, and cases where prior dealer repair recommendations (fluid analysis, condition monitoring, inspections, or service advisor/technician recommendations) were not followed. Excludes non-Cat® equipment, mining machines, and electric power or commercial engines outside Wheeler Machinery’s territory. Rebuild benefits apply after the first year of CVA enrollment. See the full FAQ & terms above for complete program details.
Contact Us To Learn More Or Get A Quote

Tell Us About Your Fleet

Whether you’re covering one machine or an entire fleet, a Wheeler CVA specialist will help you pick the right plan and confirm your Services Commitment eligibility.

Call Now: (801) 978-1635

Request More Information

Prefer to talk it through? Call a Wheeler CVA specialist directly:

Call (801) 978-1635
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