Customer Technical Assistance Representative

Assistance When You Need It

at a Reduced Hourly Rate.

Contact Kevin today!

Kevin Palmer
Customer Technical Assistance Rep

833-392-9737
customersupport@wheelercat.zendesk.com

With over 25 years of experience with Caterpillar machines, Kevin has performed in various roles such as Shop & Field Technician, Service Manager and Product Support Sales Representative. Kevin is ready to assist you with even the most challenging situations.

  • Support customers by phone and other electronic means with Cat® product technical assistance at a reduced Hourly Rate
  • Work in conjunction with our Equipment Management and Product Support Sales divisions to offer technical assistance
  • Assist customers with shop or field service scheduling
  • Assist and advise customers in parts ordering
  • Identify options for customers to increase the value of owning and operating Cat products
  • Hourly Rate includes in person assistance, research and documentation preparation